Our Services
Reliable IT Support and Solutions Tailored to You
Customer Relationship Management (CRM)
Strengthen customer relationships, streamline sales, and boost productivity with our powerful CRM (Customer Relationship Management) solutions. We help businesses centralize customer data, improve communication, and make smarter, data-driven decisions.
Our Services Include:
Server Management – Installation, configuration, and monitoring of servers for optimal performance.
Network Administration – Reliable network setup, monitoring, and troubleshooting to keep your systems connected.
Security & Compliance – Protect your business with firewalls, access controls, data backups, and compliance monitoring.
Cloud & Virtualization – Manage cloud platforms, virtual machines, and hybrid environments efficiently.
Performance Monitoring – Proactive system checks and real-time monitoring to prevent issues before they occur.
Web Development
At QALB TECH, we specialize in creating modern, responsive, and user-friendly websites that look great on any device and drive real results.
Our Services Include:
Custom Website Design – Tailored layouts that reflect your brand identity.
Responsive Development – Seamless experience across desktop, tablet, and mobile.
eCommerce Solutions – Feature-rich online stores that convert visitors into customers.
CMS Integration – Easy-to-manage websites with WordPress, Shopify, or custom CMS solutions.
Performance Optimization – Fast-loading, secure, and SEO-friendly sites for better visibility.
Ongoing Support & Maintenance – We keep your website updated and running smoothly.
System Administrator
Our team of skilled administrators manages your servers, networks, and IT infrastructure so your business can focus on growth without worrying about downtime or security risks.
Our Services Include:
Server Management – Installation, configuration, and monitoring of servers for optimal performance.
Network Administration – Reliable network setup, monitoring, and troubleshooting to keep your systems connected.
Security & Compliance – Protect your business with firewalls, access controls, data backups, and compliance monitoring.
Cloud & Virtualization – Manage cloud platforms, virtual machines, and hybrid environments efficiently.
Performance Monitoring – Proactive system checks and real-time monitoring to prevent issues before they occur.
Digital Marketing
We design strategies that help you attract, engage, and convert your target audience effectively.
Our Services Include:
Search Engine Optimization (SEO) – Improve rankings on Google and boost organic traffic with proven SEO strategies.
Pay-Per-Click (PPC) Advertising – Drive instant results with highly targeted Google Ads and social media campaigns.
Social Media Marketing (SMM) – Build your brand presence, engage customers, and grow followers on platforms like Facebook, Instagram, LinkedIn, and X (Twitter).
Content Marketing – Create compelling blogs, articles, and campaigns that attract and retain your audience.
Email Marketing – Nurture leads and strengthen customer relationships with personalized email campaigns.
Analytics & Reporting – Track, measure, and optimize campaigns with detailed performance reports
VOIP Solution
Say goodbye to costly traditional phone systems and embrace crystal-clear, reliable, and scalable communication over the internet.
Our Services Include:
Hosted PBX Systems – Cost-effective, cloud-based phone systems with advanced call management features.
SIP Trunking – Streamline your voice connectivity with flexible and scalable SIP trunk solutions.
Unified Communications (UC) – Combine voice, video, messaging, and conferencing into one seamless platform.
Call Center Solutions – Enhance customer service with intelligent call routing, IVR, and real-time analytics.
Mobile & Remote VoIP – Empower remote teams with secure and reliable VoIP apps and integrations.
Integration Support – Easily integrate VoIP with CRM, ERP, and business productivity tools.
Toll Free Number
Make it easy for your customers to connect with your business—anytime, anywhere—with our reliable toll-free number solutions.
Our Services Include:
1800 & 1860 Numbers – International toll-free numbers that give your brand a professional and accessible image.
Virtual Call Routing – Intelligent call forwarding to route calls to the right department or location.
IVR Integration – Interactive Voice Response systems to greet callers and provide self-service options.
Analytics & Reporting – Track call volumes, caller locations, and peak hours to improve customer service.
Scalable Solutions – Add more lines and features as your business grows without heavy infrastructure costs.
24/7 Availability – Ensure uninterrupted customer support with always-on toll-free connectivity.
IVR Solutions
Enhance customer’s experience with our intelligent IVR (Interactive Voice Response) solutions that automate call handling, reduce wait times, and ensure every customer reaches the right department quickly. Our IVR systems are designed to make your business communication smarter, faster, and more efficient.
Our Services Include:
Multi-Level IVR Systems – Create customized call flows with multiple menus and options.
Custom Greetings & Messages – Personalized welcome messages and prompts to reflect your brand identity.
Smart Call Routing – Direct customers to the right team or agent based on their selection or query.
Integration with CRM & VoIP – Seamlessly connect IVR with your business tools for better customer management.
Analytics & Reporting – Monitor call volumes, drop-off rates, and usage patterns to optimize customer support.
Unified Contact Center Solutions
Transform customer engagement with our Unified Contact Center solutions that bring all communication channels—voice, email, chat, social media, and SMS—into one seamless platform. Provide faster, smarter, and more personalized support while improving efficiency and reducing costs.
Our Services Include:
Omnichannel Support – Manage customer interactions across voice, email, chat, WhatsApp, and social media from a single dashboard.
Intelligent Call Routing – Route customers to the right agent based on skill, department, or priority.
IVR & Toll-Free Integration – Automate call handling and make it easy for customers to reach you.
CRM Integration – Access customer history, preferences, and tickets in real time for personalized service.
AI-Powered Chatbots – Automate FAQs and routine queries to free up agents for complex issues.
Workforce Management – Monitor agent performance, schedule shifts, and optimize productivity.
Analytics & Reporting – Gain insights into call volumes, response times, and customer satisfaction.
BPO Services
Streamline your operations, reduce costs, and focus on growth with our end-to-end BPO (Business Process Outsourcing) solutions. We provide reliable, scalable, and customer-focused outsourcing services that help businesses stay competitive in today’s fast-paced market.
Our Services Include:
Customer Support (Voice & Non-Voice) – 24/7 inbound and outbound support via phone, chat, email, and social media.
Technical Support – Expert troubleshooting and remote assistance for software, hardware, and IT-related queries.
Back-Office Operations – Data entry, document processing, HR support, finance & accounting, and admin tasks.
Telemarketing & Sales – Lead generation, appointment setting, and telesales campaigns to boost revenue.
Helpdesk Services – Centralized customer issue management with ticketing and escalation processes.
KPO (Knowledge Process Outsourcing) – High-value services including research, analytics, and reporting.
Call Us For Quote
Get expert IT services, fast support, and innovative solutions to keep your business running smoothly.
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